值班经理 Duty Manager

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

• Responds to guest needs and resolves related problems

• Supports and assists Front Office personnel and all departments at peak periods.

• Prepare welcome cards with General Manager Signature for VIPs and priority club guests, ensures them receive special attention.

• Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Promotes inter-hotel sales and in-house facilities.

• Coordinate with Security under any Emergency situation, being a part of Emergency Fire Team

• Assist Club Lounge and Loyalty team when the manager, to make sure provide the best service

• Checks and Assistant the P.S.B procedure

• Checks billing instructions and monitors guest credit

• Analyses and approves discounts and rebates.

• Analyses the rate variance report to ensure rooms revenue control

• Takes action with the Property Management Systems （PMS） in emergency situation.

• Fully conversant with all hotel emergency procedures.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

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