· Build and maintain positiverelationships with all internal customers and guests in order to exceed theirneeds.与所有的酒店客人建立并保持积极的关系。· Take action to address theseneeds in order to exceed their expectations.努力去预知客人需求以便满足并超出他们的需求。· Create a positive hotel imagein every interaction with internal and external customers.在与国内外的客人交流时，努力保持酒店的正面形象。· Adhere to hotel brandstandards.坚持酒店的品牌标准。· Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests.保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。· Assist guests and escort themto locations within the hotel at their request.在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。· Maintain knowledge of specialprograms and events in the hotel in order to recognize and respond to guestsneeds.对特殊活动和事件要有了解以便回答客人的需求。· Maintain current Hotelinformation to be able to provide information to guests.