职位描述Job Description 岗位职责：1. On the day of arrival, ensure all special requests are followed up, for example, mini bar, rollaway, special requests确保所有当天的特殊要求的跟进，例如小酒吧，饭店以及特殊的要求2. Ensure all information is prepared in advance for the guest. 确保提前为客人准备好所有信息3. Check arrivals and transportation details ensuring bookings are made. 检查旅客及交通详情，以确保做好预定4. Obtain departure details from the day prior. 在前一天取得离店详情5. Send out thank you letters 发送感谢信6. Send out newsletters发送简报7. Send out comment cards. 发送意见卡8. Greet Hotel guests and visitors promptly and courteously. 及时，礼貌的迎接酒店的客人9. Communicate Hotel product knowledge and philosophies to visitors and guests. 与客人沟通酒店服务信息10. Provide hands on support to reception and concierge as required. 对前台和礼宾部的要求提供支持11.Be responsible for the complete guest satisfaction and check in procedure for groups. 负责客人满意度以及团体的入住手续办理12. Keep abreast with Hotel product knowledge, activities, banquets, function and special events motivating guests to utilise Hotel facilities and services. 随时了解酒店的产品知识，活动，宴会，功能和大事件，鼓励客人运用酒店的服务与设备13. Ensure work area is kept neat and tidy. 确保工作区域保持整洁Job Requirement 岗位要求：1. Strong computer systems skills including; reservations and reporting systems熟悉电脑操作，包括预定及报表系统2. Strong financial acumen财务敏锐性3. Excellent communication skills, ability to influence situations良好的沟通能力4. Able to collaborate effectively with other hotel employees and managers to ensure teamwork良好的团队协作能力5. Strong Microsoft Office suite and reporting system skills熟悉电脑操作系统6. Ability to work a flexible schedule 愿意倒班其他要求国际联号工作经历：优先语言能力：英语-熟练计算机能力：熟练比比竞争力目前共有 位求职者投递了该职位，你的简历匹配度为 你的综合竞争力排名为第 名用「最佳东方」APP扫一扫查看你的竞争力分析公司地址上海市浦东新区金海路2449弄2号导航