(Expat)Front Office/Guest Service (外籍）前台宾客服务员/主管

• Ensures a high level of customer service isconsistently maintained and ensures that guests receive a speedy and efficientcheck in/ out.

• Ensures that all company minimum brandstandards have been implemented and delivers the brand promise and provideexceptional guest service at all times.

• Handles all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily.

• Has a thorough understanding of all theservices offered by the Hotel and to be knowledgeable and promotes/ upsellsRooms, Dining venues and other facilities/ programmes whenever opportunitiesarises.

• Ensures high standards of personal presentationand grooming, positively representing the hotel and Hyatt International.

• Open to all nationalities; valid Chinese work permit preferred(assistance available)

• Hospitality/tourism degree preferred; 1+ years' experience in international hotels

• Fluent in English; additional language skills(Chinese/Japanese/Korean/German/Arabic, etc.) preferred.

• Proficient in Opera PMS; familiarity with Chinese digital paymentsystems (Alipay/WeChat Pay)

• Cross-cultural awareness and flexibility to work shifts(weekends/holidays included)

最佳东方