Salesforce Support Specialist

北京市
长期
全职

1个月前

Are you ready for a new beginning?We need your talent, knowledge and dedication to better our world with biology.Our purpose points the wayIn Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.We’re here to better our world with biology.In this role you’ll make an impact by:Internal support of the Salesforce platform incl. trouble shooting and root cause analysis (access, incidents, change requests)External support of digital customer facing tools (access, incidents, change requests)Communication to internal and external users on changes and incidents in collaboration with stakeholders in CxTTraining of Salesforce super users and provide the project supportStakeholder managementData analysis and dashboardingConduct user acceptance testing (UAT) and collect feedbackTo succeed you must hold:Relevant bachelor’s degree and a strong interest in information technology and business processes.3-5 years of related experience with thorough Salesforce experience as an Admin, Business Analyst, or equivalent role.Good analytical skills and knowledge of Salesforce reporting elements & PowerBIFluent English and Chinese oral and written communicationPrefer with experience in supporting users through a ticketing system, and knowledge of ServiceNow and JIRA.Could our purpose be yours? Then apply today!At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.The China Personal Information Protection Law (PIPL)
If you apply the position on this platform, it means you agree to authorize Novonesis to use your personal information for recruitment related activities and save it in the company's global recruitment system and server overseas. We will manage, use, and protect your personal information in accordance base on personal information protection laws and regulations, as well as Novonesis global privacy policy.At the same time, we will also confirm with you by Email and phone. If you have any questions, please follow the “诺维信招聘” WeChat platform for more information.Want to learn more?
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