1、负责落地机构的新契约行政工作，包括照会和体检等项目的追踪、执行承保或拒保的后续工作；2、负责落地机构保单变更相关工作，包括由分公司当地承担的变更项目、协助总部处理复杂的变更及文档等；3、负责落地机构理赔相关工作，包括理赔照会追踪、执行赔付或拒赔的后续文档处理等；4、负责落地机构续保相关工作，包括接力单（孤儿单）分配和联系的督促、系统操作、协助总部做好贵宾俱乐部的服务和续期保费的跟踪督促等；5、负责落地机构销售行政、客户服务、消费者权益保护、投诉处理、运营单证和印章管理等相关工作；6、负责所属部门的档案管理、规范性文件管理工作（含合同）；7、依据总分公司运营相关制度、流程、服务标准及授权范围，为分公司销售线提供运营支持，为客户提供服务，解答营销员及客户的临柜咨询；8、针对业务团队需要，准备和开展运营相关培训。9、对于业务连贯性工作方面的支持与协助10、分公司运营总管安排的其他工作About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Working Arrangement Hybrid
