Sr. Associate Director, Service Management

• This role will carry out some or all the following activities:
• Develop and implement strategies for effective issue management and resolution, minimising downtime and enhancing user experience.
• Collaborate with cross-functional teams to integrate DevSecOps practices, ensuring security and compliance within the platform.
• Provide support across the end-to-end delivery and run lifecycle, utilising their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand
• End-to-end accountability for a product or service, act as ITSO and production manager to meet customer needs as part of the Customer Journey
• Actively contributes to Technology Engineering Practice by sharing Subject Matter Expertise from their area of specialism, best practice and learnings and coaching of team members.
• Drives adherence to all standards and policies within their area of DevOps technology.
• Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered
• Responsible for automating the continuous integration/continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement
• Keep up-to-date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc.

• Demonstrable entrepreneurial spirit; A change driver, strong leadership and fast leaner.
• A university graduate. Graduates from an international top university highly preferred, MS or PhD preferred.
• Deep understanding of “follow the sun” Production Support Model, “Production First” concept, ITIL, DevSecOps is a muct.
• Knowledge of “Talk is cheap. Show me the code” --- Linus Torvalds (2000) Hands-on engineering capabilities in state-of-the-art technologies (AI, Blockchain, IoTs, etc.) is a must.
• Business knowledge in financial services industry (retail, wholesale and investment banking, wealth management, insurance, financial markets, etc.) is preferred.
• Strong analytical, design and problem solving skills; excellent team player with ability to work under pressure with minimal supervision
• We value intellectually curious, creative people who enjoy solving challenging, interesting problems and building breakthrough products with growth mindset.
• Strong communication skill in both verbal and written form; capability of delivering effective presentation to teammates and external and internal stakeholders.
• Commitment to assigned task, attention to details and willing to dedicate efforts.
• Experience of working in a DevOps focused environment and working in an Agile Team. Flexible and adaptable in accommodating change of requirement and willing to take new responsibilities when necessary.
• Be able to work across multiple domains of knowledge and skills, and share knowledge across the team. We like people who dig down, understand concepts in detail.
• Knowledge of architecture disciplines and the ability put the governance into practice, knowledge of industry standards will be an advantage.

• Contributing to the broader HSBC Ventures agenda including industry knowledge, thought leadership, mentoring across the team and supporting other practice areas where relevant.
• Be an essential part of a high performing team: developing talent, track record of followership, making tough decisions, bringing together cross functional teams to achieve ambitious outcomes, fostering a culture of inclusivity and achievement.
• Experience coaching and mentoring technology talent.
• Relationship management inside and outside the bank with particular emphasis on excellent relationship building skills with technical and product colleagues.

• Solid demonstratable team leadership skills and excellent incident management skills
• Experience with LLM, including training, fine-tuning, optimizing, and deploying models such as GPT, BERT, or other transformer-based architectures would be a plus.
• Strong solutions architecture and engineering hands-on experience with complex enterprise solutions.
• Good understanding of design on micro-service and containerization.
• Strong experience delivering scalable solutions in finance industry area.
• Familiar with cloud platforms, including auto-scaling and global deployments of application architecture, with actual project experience on at least 1 cloud platform (including AWS, GCP and Ali Cloud).
• Capability to build up and setup PoC Environment rapidly with Cloud, Container, etc.
• Over 10 years’ experience after university bachelor degree

• Principles of Lean Startup Methodology and a VC-style portfolio management; able to imbed those into HSBC’s Agile methodology. Critical is the ability to evolve new or start-up propositions to at least stage A or B.
• Ecosystem knowledge and connectivity including incubators, accelerators, VCs and startups.
• Hands on delivery of digital products in a large enterprise.

HSBC